Shipping Policy

Luxepet Shipping Policy

We aim to make shopping with Luxepet convenient and efficient, which is why we offer a variety of shipping options to suit your needs.

Shipping Rates & Delivery Times

• Standard Shipping: $5.99 – Estimated delivery in 5-7 business days.
• Express Shipping: $14.99 – Delivered in 2-3 business days.
• Free Standard Shipping: On orders over $50 within united states

Order Processing

Once you place an order, we’ll process it within 1-2 business days. We strive to ship orders as quickly as possible, but during peak periods (e.g., holidays), there may be slight delays.

International Shipping

Currently, we only offer shipping within United stated. If we begin offering international shipping, we will update our shipping policy and notify our customers.

Tracking Your Order

Once your order has shipped, we’ll send you an email with tracking details so you can follow its progress until it arrives at your doorstep.

Lost or Damaged Orders

If your order is lost, delayed, or damaged, please reach out to us at luxepetoasisinquiries@gmail.com.] within 7 days of receiving it. We will work with you to resolve the issue and send a replacement or offer a refund if necessary.

Shipping Address Accuracy

Please double-check your shipping information before finalizing your order. Luxepet is not responsible for orders that are delayed, lost, or undelivered due to incorrect or incomplete shipping details provided by the customer.