Privacy Policy

Luxepet Privacy Policy

At Luxepet, we value the trust you place in us when shopping for your pet. This Privacy Policy outlines how we collect, use, protect, and share your personal data.

What Information We Collect

When you shop with us, we may collect the following information:

  • Personal Information: Name, email address, shipping and billing address, payment information, and phone number.
  • Order Information: Details about the products you purchase, including pet supplies, accessories, and more.
  • Website Interaction: Data about how you interact with our website, such as pages you visit, products you click on, and the time you spend browsing. We may use cookies and similar technologies to collect this data.

How We Use Your Information

We collect your data for the following purposes:

  • To Process Orders: We use your details to confirm and fulfill your orders efficiently and provide updates on your order status.
  • To Improve Your Experience: Information on how you use our website helps us optimize your shopping experience, ensuring it’s easy to navigate and enjoyable.
  • For Marketing and Communications: If you’ve opted into our newsletter or promotional offers, we may use your email to send you updates on sales, new product arrivals, and special offers. You can opt-out at any time by clicking the unsubscribe link in any marketing email.
  • To Respond to Inquiries: We collect data to handle customer service requests and resolve any issues you may have with your order.

How We Protect Your Information

We take the protection of your personal data seriously:

  • Secure Transactions: We use SSL (Secure Socket Layer) encryption to secure your payment information during checkout.
  • No Sharing or Selling: We do not sell, rent, or trade your personal information to any third parties.
  • Trusted Partners: In some cases, we may share your information with trusted third-party service providers (e.g., shipping companies, payment processors) solely to fulfill your order. These companies are contractually bound to protect your information.

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct any personal information we have on file.
  • Deletion: Request the deletion of your personal data (with some legal exceptions).
  • Opt-Out: Choose not to receive marketing emails or communications.

If you want to manage or request changes to your personal data, simply email us at luxepetoasisinquiries@gmail.com..